Comm100 (Comm100 Network Corporation) is a provider of customer service and communication products.[1] All its products are available as a SaaS (Software as a Service).[2] The company serves over 200,000 businesses.[3]
History
The company was founded on 3 July 2009, in Vancouver, British Columbia, Canada. The first product (Comm100 Live Chat) was introduced on 5 August 2009. [citation needed]The company reached the 100,000 registered business users milestone in April 2011.[citation needed] The company's products and services were offered for free until the Christmas of 2011.[4] In May 2013, the company joined M3AAWG as a supporter.[5] In 2013, Comm100 was a silver winner of Best in Biz Awards International that year.[6]
Products and services
The company provides a suite of business communication tools, from customer service to marketing.[7] The two most popular products are:
Comm100 Live Chat: live support software[8] that allows users to track and chat with their website visitors in real time.[9][10]
Comm100 Email Marketing: bulk email software[11] that helps users send opt-in email newsletters to subscribers.[12][13]
References
- ^ "Best Practices to Improve Customer Service". Independent Retailer. 14 December 2012. Retrieved 31 May 2013.
- ^ Gao, Kevin; Stefania Viscusi (March 2013). "How to Manage the Risks to Your Business and Customers After Hackers Attack". Customer. 31: 20. Retrieved 31 May 2013.
- ^ Mielach, David (22 March 2013). "Software Updates Can't Slow Comm100 Live Chat". Business News Daily. Archived from the original on 20 April 2013. Retrieved 31 May 2013.
- ^ Batchelor, Megan (14 October 2013). "An Interview With Kevin Gao, President And Chief Executive Officer at Comm100". CEO World.
- ^ Knight, Kristina (14 May 2013). "Comm100 joins global watchdog group". BizReport.
- ^ "Comm100 Named Silver Winner in Best in Biz Awards 2013 International". Best in Biz Awards International. Retrieved 4 September 2013.
- ^ Gao, Kevin (March 2013). "What If Your Business Is Hacked". Information Today. 30 (3). Retrieved 31 May 2013.
- ^ "2013 Best Enterprise Chat Software". TopTenReviews. Retrieved 31 May 2013.
- ^ "Weekly News Roundup". 1to1 Media. 22 March 2013. Retrieved 31 May 2013.
- ^ Eden, Whitney (10 January 2013). "New Product News – January 10, 2013". Information Management. Archived from the original on 21 May 2013. Retrieved 31 May 2013.
- ^ Jha, Ajit (27 September 2012). "Op-Ed: Email accounts to increase to nearly 4.1 billion by 2015". Digital Journal. Retrieved 31 May 2013.
- ^ "Comm100 Launches an E-mail Wizard". Internet Retailer. 6 March 2013. Retrieved 31 May 2013.
- ^ Urbanski, Al (8 March 2013). "Marketing News Bytes: March 8, 2013". Direct Marketing News. Retrieved 31 May 2013.